Get in touch
We read every email.
Questions, corrections, feedback, or press enquiries — one inbox, one team, and we genuinely respond.
Typical response time: 1–2 business days. We're a small team. We don't use autoresponders. If you email us, a real person reads and replies.
What we can and can't help with
We can help with
- Questions about the content of our guides and tools
- Flagging outdated clinical information so we can update our articles
- Feedback on our symptom checkers and interactive tools
- Media and press enquiries about Refill Relay or our coverage areas
- Privacy requests — data access, correction, or deletion under CCPA or other applicable law
We can't help with
- Medical advice — we are not clinicians and cannot advise on your specific health situation. Please consult your doctor, pharmacist, or a telehealth service.
- Insurance disputes — for help appealing an insurance denial, see our prior authorization guide or contact your state insurance commissioner.
- Prescription refills — for help managing your refills, speak with your pharmacy or prescriber directly.
- Medical emergencies — call 911 or go to your nearest emergency room.
Our editorial email
For all enquiries: hello@refillrelay.com
We do not have a phone number. Email is the fastest and most reliable way to reach us, and means we have a record of what was said — important for editorial accuracy.
For readers in crisis
If you are experiencing a mental health crisis or thoughts of self-harm, please reach the 988 Suicide & Crisis Lifeline by calling or texting 988 in the US. This is free, confidential, and available 24/7. We are not a crisis service.
